Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Please keep in mind that these items are handmade to order, in other words, once you place the order, our artisans get to work and we ship the order to you.
Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund.
Your refund will be processed to your original method of payment, within 1-2 working days.
Alternatively, we can offer the value as store credit for our website.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, here are the steps you can take:
- Check your bank or PayPal balance again (transactions may have been delayed).
- Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
- Contact your bank (check the processing time before a refund is posted).
Please contact us via email at email@example.com. should you have further questions.